Get $0 copays on 90-day supplies by choosing delivery by mail

Members in SilverScript Choice (PDP) and SilverScript Allure (PDP) plans get $0 copays on 90-day supplies of Tier 1 medications delivered by mail from CVS Caremark Mail Service PharmacyTM.1 Members in SilverScript Plus (PDP) get $0 copays on Tier 2 medications as well.2 Log in to your Caremark.com account to get started today. Click on Prescriptions, then select Start Mail Service from the menu.

Delivery from CVS Caremark Mail Service Pharmacy is a safe, convenient way to save money on 90-day refills of the medications you take regularly. Not only will you enjoy $0 copays on Tier 1 medications, you may save up to an additional 16% or more3 on medications in Tiers 2 or 3. With delivery by mail, you’ll enjoy these advantages:

 

Icon of a mailbox with pills in front
  • Personalized notifications when it’s time to refill your medications
  • Easy-to-use online tools for ordering and tracking your medication refills on Caremark.com
  • No-charge shipping on standard deliveries anywhere in the U.S.
  • Medications delivered right to your home in discreet, tamper-proof packaging
  • Secure orders checked by pharmacists who can answer questions about your medications

Continuous use of the medications you take regularly is important, and 90-day supplies by mail can help to reduce late refills and missed doses. It’s one more service we offer to help you stay on your path to better health.

Get started with 90-day refills by mail today

We offer two easy ways to start delivery by mail:

1. To use the self-start option, go to Caremark.com to log in or register for your SilverScript Member Account. (Click here to learn more about Caremark.com.) Once logged in:

  • Click on Prescriptions, then Start Mail Service from the menu
  • Select Request a New Prescription and follow the directions

2. Call our home delivery specialists toll free at 1-855-271-2723, 24 hours a day, 7 days a week TTY: 711.

Mail Service Pharmacy FAQs
How long does it take to get started with mail service?

The length of time to get your first prescription filled will depend on how long it takes to receive your prescriptions from your doctor. Once the mail order pharmacy receives your prescription, it may take up to 10 business days for you to receive your medications.

What information do I need to start delivery by mail at Caremark.com?

All of the information you need can be found on the label on your current medication container. You will be asked to provide the name of the medication(s) you would like to order, the dosage and the name of your prescribing doctor. The mail service pharmacy will handle the rest.

How does the mail service pharmacy get my prescription?

A pharmacy employee will contact your prescribing doctor(s) to request a new prescription for 90-day supplies of your medication(s). You will receive notice from the mail service pharmacy if your doctor’s office does not respond within a few days.

What do I do if my doctor’s office does not respond to the mail service pharmacy’s request?

We suggest that you contact your doctor to request the new prescription directly. The mail service pharmacy cannot send your medications without a prescription.

Are all of my medications eligible for delivery by mail?

Some medications are not eligible for delivery by mail. The Start Mail Service feature on Caremark.com will not allow you to order prescriptions that are not eligible for mail service. Also, our Customer Care representatives can review your medications with you to determine which are eligible for delivery by mail.

How do I pay for my mail order prescriptions?

The easiest way for you to pay for your prescriptions is to provide us with a credit card number that the pharmacy can use each time an order ships. If you prefer to pay using a check, you will need to fill out and mail the Mail Service Order Form found at Caremark.com and include your check along with the form. Click on the Prescriptions menu, then select Start Mail Service to find a link to a printable form.

Will my prescription refills be shipped as soon as they’re ready?

The mail service pharmacy is required to get your approval before mailing any medication you didn’t order yourself, including prescriptions submitted by your doctor. If your authorization is required, you will receive a call, text message or email, depending on the communication preference we have on file for you, when your prescription is due for refill. You can also provide your consent to ship your medications using the CVS Caremark mobile app.

How do I stop delivery by mail?

Simply call SilverScript Customer Care or call the number on your mail service packing slip to opt out of mail service. Check with alternative providers for your medications, such as your local retail pharmacy, to ensure that there will not be a gap in your treatment.

1 For SilverScript Choice and Allure members, $0 copays apply to 90-day supplies of Tier 1 drugs in the Initial Coverage stage obtained from CVS Caremark Mail Service Pharmacy. SilverScript Allure plan is not available in Alaska.

2 For SilverScript Plus Members, $0 copays apply to 90-day supplies of Tier 1 and 2 drugs obtained from CVS Caremark Mail Service Pharmacy in the Initial Coverage and Coverage Gap stages. SilverScript Plus plan is not available in Alaska.

3SilverScript Choice members – copay savings up to 16% applies to 90-day supplies of Tier 2 and 3 drugs obtained from CVS Caremark Mail Service Pharmacy in the Initial Coverage stage.(Alaska members, Tier 2 drugs only.) SilverScript Allure members – copay savings up to 16% on 90-day supplies of Tier 2 drugs obtained from CVS Caremark Mail Service Pharmacy in the Initial Coverage stage. SilverScript Plus members – copay savings up to 16% applies to 90-day supplies of Tier 3 drugs obtained from CVS Caremark Mail Service Pharmacy in the Initial Coverage stage. SilverScript Allure and Plus plans not available in Alaska. Savings may vary by state and for those who receive Extra Help.

The typical number of business days after the mail order pharmacy receives an order for you to receive your shipment is up to 10 days. Enrollees have the option to sign up for automated mail order delivery. If your mail order drugs do not arrive within the estimated time frame, please contact us toll free at 1-866-235-5660, 24 hours a day, 7 days a week (TTY: 711)

This information is not a complete description of benefits. Call 1-866-235-5660, 24 hours a day, 7 days a week, for more information (TTY: 711)

The formulary and/or pharmacy network may change at any time. You will receive notice when necessary.

Your privacy is important to us. Our employees are trained regarding the appropriate way to handle your private health information.

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